Performance ships the majority of our orders using Federal Express (FedEx). Over the past 20 years, we have found that FedEx offers our customers the best overall delivery experience available, in just about every corner of the world. Their on time delivery and commitment to resolving problems is, in our opinion, unmatched in the industry.
On occasion, we will ship via the US Post Office, but prefer not to, as they offer no point to point tracking service and little customer service when problems arise. Also note that FedEx does not deliver to Post Office Box addresses.
FREE SHIPPING: Performance offers Free Basic Shipping within the continental United States (can be FedEx or USPS) on all current model year skis, wakeboards, and select packages (This does not include Alaska, Hawaii or Puerto Rico). Some brand and products restrictions apply. To verify if the item you are considering purchasing, qualifies for free shipping, please call the store at 407-859-7544 during normal business hours. We reserve the right to cancel the free shipping program at any time should we feel we need to.
Invalid or Incorrect Shipping Addresses: Shipping companies require us to provide them with correct and complete shipping addresses on all orders (including full names, business name if applicable, full street address including St, Lane, Avenue or any other suffix following your street name, any Apartment, Suite, or other number associated with the delivery location). Failure to not provide the correct / necessary address information will result in a $30 “change of address” fee to correct the address and allow the delivery company to deliver your package. If the information provided is incorrect, or doesn’t have all the information necessary to deliver your order, an additional $30 will be charged to your credit card to cover the fees charged to correct the package address delivery information and have it re-routed.
Shipping Costs on Domestic Orders: Each order is custom packed by our shipping team, to minimize the box size, dimensional weight and the overall shipping costs. For any oversized order (board, ski, surfer) we may need to contact you to confirm shipping costs. We strive to pack the boxes as securely and efficiently as possible. On occasion, this requires shipping large orders without the original manufacturers packaging.
APO, FPO & Post Office Addresses: All items that have one of these addresses will need to be shipped via the US Postal Service. Please note that there will be no point to point tracking using these services and all we will be able to do is verify it was dropped off / who signed for it.
SHIPPING TIMES: In-stock orders placed by 12:00 PM EST will typically be shipped the same day inside the United States as long as the credit card can be confirmed and the items are in stock / ready to be shipped. If there is a rush to get your order out, we STRONGLY encourage you to call the store at 407-859-7544, and speak to one of our customer service members, to verify it can be shipped when you need it to be sent.